Privacy Policy

Privacy You Deserve



Privacy Policy                                                                                                                                                           Updated Aug 12, 2022



LAZARO Scent., an Egyptian company with headquarters (referred to as “LAZARO” or “we” in this policy), is aware of how crucial privacy is to its clients. Throughout all of our LAZARO online services, we want to make sure you are aware of how we gather and use your personal information. Even though this Privacy Policy is applicable to all of our services, if more information is required, we will also provide it for a particular service.

Your trust is our most valuable asset. As a result, we collect as little information as possible with your permission and use it only for the purposes for which it was intended. 

We never give information to third parties without your permission.

It is critical that you frequently return to check for updates to the Privacy Policy. This Privacy Policy may be updated regularly to reflect changes in our personal information practices with respect to the services or changes in applicable law.




LAZARO obtains information from you in a number of ways:

  • Directly Provided Information

    • Some services allow you to directly provide us with information. For example, when you create an account or profile with us, we ask for information such as your name, date of birth, or contact information such as your phone number and email address.
    • To process your order, we require your name, address, contact information, shipping, and payment information when you order a product or paid service from us. You can also save your payment information with us so that you can check out faster the next time.
    • We require certain information to verify your identity and the product you are enquiring about when you contact Customer Service.
    • When you communicate with our Customer Service representatives or others, your messages will be routed through our systems.
  • Information that is publicly or commercially available or shared

We may combine publicly or commercially available information, including information from social networks you use, with other information about you to better understand your needs, interests, and preferences.

  • Analytics from a Third Party

We collect personal information about your online activities on websites and connected devices over time and across third-party websites and other online features and services via certain services. On the services, we use third-party analytics services such as Google Analytics and Adobe Analytics. The service providers who manage these analytics services assist us in analyzing your use of the services and improving them. 




We use the information we collect for the following purposes: 

  • To provide customer support to you when your devices are under warranty. 
  • To verify your device for repairs. 
  • To provide a Service or feature, you request. 
  • To provide customized content and personalized services based on your previous activities on our services.
  • To provide you with personalized and/or generalized advertising, promotions, and offers that may be of interest to you on our website, third-party websites, and online platforms such as social media sites (in accordance with applicable law). 
  • We will only send you promotions and offers via direct marketing communications (such as email, push, or text messages) if you have consented separately.
  • Conducting market research, soliciting your feedback on our products and services, and conducting customer surveys, with your separate consent if required.




For the reasons listed above, we divulge your information both internally within our organisation and to the organisations below:

  • Business Partners: Partners with whom we collaborate. We may, for example, collaborate with a bank to enable you to use one of our services to make faster and more efficient payments. Your personal information is controlled and managed by these business partners.
  • Service Providers: Carefully selected companies that help us with repairs, customer contact centers, customer care activities, advertising (including personalized advertising on our websites, third-party websites, online platforms, and social media platforms), conducting customer satisfaction surveys, billing, or sending emails on our behalf. These service providers are also committed to keeping your information secure.
  • Other Parties When Required by Law or to Protect Our services: For example, disclosure of your information may be required by law, legal process, or court order from governmental authorities. They may also seek your information from us for law enforcement, national security, anti-terrorism, or other public-security-related purposes.




We take data security very seriously. We have implemented physical and technical safeguards to ensure the security of the information we collect. Please keep in mind that, while we take reasonable precautions to safeguard your information, no website, Internet transmission, computer system, or wireless connection is completely secure.




We will not retain your personal information for any longer than is required for the purpose for which it was collected. This means that when information is no longer needed, it will be destroyed or erased from our systems.

We take appropriate steps to ensure that information about you is processed and retained in accordance with the following logic: 

  1. At least the duration for which the information is used to provide you with services.
  2. As required by law, a contract, or our statutory obligations.
  3. Only for the purpose for which it was collected, processed, or for longer if required by any contract, applicable law, or for statistical purposes, subject to appropriate safeguards. 




Third parties provide some of the content, advertising, and functionality in our services. These third parties may collect information about your use of the services through the use of cookies, beacons, tracking pixels, and other tools. Because these third parties are not directly controlled by LAZARO, we recommend that you read their privacy policies to understand how they use your data. 

We receive and store sign-in information, as well as other information that you allow us to receive when you connect with certain apps and services, such as social networks. 




We, as well as third-party content providers and advertisers, may use technologies such as cookies, beacons, or pixels, as well as other tools (collectively known as “technologies”) that communicate information from your device to a server. 

  • Cookies

Cookies are small data files that are stored on your computer, television, mobile phone, or other devices. They allow the entity that placed the cookie on your device to identify you across multiple websites, services, devices, and browsing sessions. Cookies serve a variety of functions. For example:

  • Cookies remember your sign-in credentials, so you don’t have to enter them each time you access a service.
  • Cookies assist third parties and us in determining which parts of our services are the most popular by allowing us to see which pages and features visitors access and how much time they spend on those pages. Studying this data allows us to improve our services and provide you with a better experience.
  • Cookies assist third parties and us in determining which advertisements you have seen so that you do not see the same advertisement each time you access a Service.
  • Cookies collect information about your use of our services and other websites and apps to help us and third parties provide you with relevant content and advertising.
  • Pixels and Beacons

We and certain third parties use beacons or pixels, which communicate information from your device to a server. Beacons can be embedded in online content, ads, videos, and emails, allowing a server to read certain types of information from your device, know when you have viewed specific content or an email message, and determine the time and date on which you viewed relevant content, as well as your device’s IP address. Beacons are used by certain third parties and us for a variety of purposes, including analyzing how our services are used and providing more relevant content and advertisements to you.

  • Additional Local Storage

In connection with our services, certain third parties and we use other types of local storage technologies, such as Local Shared Objects (also known as Flash cookies) and HTML5 local storage. These technologies are similar to the cookies mentioned previously. They are saved on your devices and can be used to store data about your activities and preferences. However, because these technologies use different parts of your device than standard cookies, you may be unable to control them with standard browser tools and settings. 




Questions about the Privacy Policy should be directed to:

Email: [email protected]

Postal Address: LAZARO Scent

25 Fawzy Moaz St.,