A flexible shopping experience
If for any reason, you desire to exchange or return your product, LAZARO welcomes returns for a full refund as long as the packaging is unopened and if the Terms of Refund & Exchange are met. The return should be made within 14 days of the receipt’s delivery date. In the event of a manufacturing defect, the period may be extended to 30 days.
Terms of Refund & Exchange 🔽
Point of Clarification 🔽
Refund & Exchange Request Steps 🔽
1- You can reach our customer care team by phone, chat, or email at [email protected] to make a Refund & Exchange request.
2- We will reach out to you to confirm the delivery date with the shipping company.
3- The returned products will be handed to the Repairs department for inspection and a status report, as well as to determine the correct action.
4- If the return or replacement request is accepted, the customer will be called by a customer care agent to select the method of refunding the amount:
– For online payment, the amount must be transferred to the same account that it was made from.
– For cash payments and cash on delivery, the acceptable forms of payment are bank transfers, Vodafone Cash, and cash from headquarters.
– For a return through the bank: (Full name – Account number – Bank name – Branch name – SWIFT Code.)
– For a return through Vodafone Cash (mobile number and name).
Note: If the request is rejected because the Terms of Refund & Exchange are not met, the customer will be informed of the need for repair, and the repaired item will be shipped to him again.
To learn more about the warranty and maintenance policy, visit this link.
*Terms and conditions apply.