A flexible shopping experience

If, for any reason, you desire to exchange or return your product, LAZARO welcomes returns for a full refund as long as the packaging is unopened and if the Terms of Refund & Exchange are met. The return should be made within 14 days of the receipt’s delivery date. In the event of a manufacturing defect, the period may be extended to 30 days.

 

Terms of Refund & Exchange 🔽

• The product must be returned unopened and in the same condition as when it was received to get a full refund, minus shipping expenses.

• The Refund & Exchange guarantee is valid for 14 days following the date on the purchase receipt.

• The 30-Day Refund & Exchange guarantee only applies to manufacturing defects, not external damage, carelessness, or misuse.

• All product accessories must be intact and complete inside the box (Instruction Manual – Accessories – Invoice).

• Only use LAZARO essential oils; other oils may contain fragrances, base oils, or synthetics, which may cause malfunction. As a result, no exchange or refund is available if it is proven that the device was damaged due to using another essential oil.

• After 14 days of receiving the order, the customer is only eligible for the Repair guarantee during the warranty period.

 

Point of Clarification 🔽

• When seeking a refund or exchange, the customer is in charge of paying the shipping costs as well as returning the product to us in its original state.

• The customer shall bear the costs of (maintenance – shipping) within 14 days from the date on the purchase receipt in the following cases:   

   1- Negligence or misuse.   

   2- Submerging the appliance in water.

   3- Defects brought on by illegal attempts to fix the appliance.

   4- Using oils other than LAZARO essential oils.

   5- Not emptying the oil bottle completely before delivering it to the courier.

• In the event of a manufacturing defect, we are only liable for the cost of shipping to or from you.

• After we receive and inspect the product and the refund is approved by the Repairs department, we aim to refund you within 14 days.

• The Refund & Exchange guarantee does not apply to essential oils.

 

Refund & Exchange Request Steps 🔽

1- You can reach our customer care team by phone, chat, or email at [email protected] to make a Refund & Exchange request.

2- We will reach out to you to confirm the delivery date with the shipping company.

3- The returned products will be handed to the Repairs department for inspection and a status report, as well as to determine the correct action.

4- If the return or replacement request is accepted, the customer will be called by a customer care agent to select the method of refunding the amount:

    – For online payment, the amount must be transferred to the same account that it was made from.

    – For cash payments and cash on delivery,  the acceptable forms of payment are bank transfers, Vodafone Cash, and cash from headquarters.

 

Required Information:

• For a return through the bank: (Full name – Account number – Bank name – Branch name – SWIFT Code.)

• For a return through Vodafone Cash (mobile number and name).

 

Note: If the request is rejected because the Terms of Refund & Exchange are not met, the customer will be informed of the need for repair, and the repaired item will be shipped to him again.

 

 

*Terms and conditions apply.